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Privacy Policy

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Licensed & Insured

FL License RF11067883 · Adam Sims, Owner

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1-YR

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Our Commitment to Your Privacy

Riptide Plumbing values your privacy. This Privacy Policy outlines our policies and procedures regarding the collection, use, and disclosure of your information when you use our services. It also explains your privacy rights and how the law protects you. By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions Interpretation

Words with capitalized initial letters have specific meanings defined under the following conditions. The following definitions apply regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:
  • Account: A unique account created for you to access our services.
  • Affiliate: An entity that controls, is controlled by, or is under common control with us.
  • Company (“we”, “us”, “our”): Refers to Riptide Plumbing (riptideplumbers.com).
  • Cookies: Small files placed on your device that store browsing history details.
  • Country: Refers to the United States.
  • Device: Any device that can access our service (computer, smartphone, tablet, etc.).
  • Personal Data: Any information that relates to an identifiable individual.
  • Service: Refers to our website and services.
  • Service Provider: Any natural or legal person who processes data on our behalf.
  • Usage Data: Data collected automatically, either generated by your use of our service or from service infrastructure itself (e.g., page visit duration).
  • Website: Refers to riptideplumbers.com.
  • You: The individual accessing or using the service.

Collecting and Using Your Personal Data Types of Data Collected Personal Data

When using our service, we may ask you to provide certain personally identifiable information, including but not limited to:
  • Email address
  • First name and last name
  • Phone number
  • Address (State, ZIP/Postal code, City)
  • Usage Data

Usage Data

Usage Data is collected automatically and may include:
  • Your Device’s IP address
  • Browser type and version
  • Pages visited on our website
  • Time and date of visit
  • Time spent on pages
  • Other diagnostic data

Tracking Technologies and Cookies

We use cookies and similar tracking technologies to monitor activity and improve our service. You can configure your browser to refuse cookies, but some service features may not function properly.

Types of Cookies used:
  • Essential Cookies: Necessary for website operation.
  • Preference Cookies: Store user preferences and settings.
  • Analytics Cookies: Help us understand how our website is used.
  • Advertising Cookies: Used to serve relevant advertisements.

Use of Your Personal Data

We may use your data for the following purposes:
  • To provide and maintain our service
  • To manage your account
  • To perform contract obligations
  • To contact you via email, phone, or SMS regarding service updates
  • To provide you with special offers and promotional content
  • To manage and respond to your requests
  • To improve our services through analytics and feedback
  • For business transactions, such as mergers or acquisitions
  • For legal and regulatory compliance
Opt-in data will not be shared with third parties for their marketing purposes.

Text Message Data and Usage

By reaching out to Riptide Plumbing (via call, text, social media, email, or any other method), you consent to the company contacting you through phone calls, text messages, email, social media, or other forms of communication.

Riptide Plumbing will send text messages solely for customer service, service updates, and marketing communications.

Data Retention and Deletion

We retain your personal data only as long as necessary for legal, business, or operational purposes. You may request deletion of your personal data unless we are required to retain it by law.

To request data deletion, contact us at: contact@riptideplumbers.com.

Sharing and Disclosure of Data

We may disclose personal data:
  • To comply with legal obligations
  • To protect and defend our rights or property
  • To prevent fraudulent or unlawful activities
  • As part of a business transaction (e.g., sale, merger, acquisition)
  • To service providers assisting with our operations
We do not sell or rent your personal data to third parties.

Security of Your Personal Data

We implement security measures to protect your personal data. However, no online transmission or storage system is 100% secure, and we cannot guarantee absolute security.

Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If we discover that a child has provided us with personal data without parental consent, we will delete it.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy policies of these external sites and encourage you to review their policies before providing any personal data.

Changes to This Privacy Policy

We may update our Privacy Policy periodically. When we do, we will notify you by posting the updated policy on this page and, if necessary, through email or a notice on our service. We encourage you to review our Privacy Policy regularly to stay informed about how we are protecting your data.

Terms and Conditions, and SMS

  • Company Name: Riptide Plumbing
  • Types of Messages: Service updates, promotions, appointment confirmations
  • Message Frequency: Varies based on user preferences and interactions
  • Data Rates: Standard messaging rates may apply
  • Help Information: For assistance, reply HELP to any message or contact our support team
  • Opt-Out: At any time, You can opt-out of text with communication with Riptide Plumbing by texting “STOP” or by contacting Riptide Plumbing to request an opt-out of text message communication.

Terms and Conditions, and SMS

If you have questions about this Privacy Policy, contact us at: